The Approved Prepaid MasterCard®
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The Approved Prepaid MasterCard FAQs
Most inquries about the Approved Card are common questions, so if you have questions about your Approved Card or associated services, please review the list of frequently-asked questions below for an answer.
Enrolling for The Approved Card
- What is The Approved Card?
- Who can enroll for The Approved Card?
- How do I enroll for The Approved Card?
- Can I get The Approved Card if I am not a U.S. citizen?
- Will I still get approved if I have bad credit?
- What is the USA PATRIOT Act?
Additional Cardholders
- Can I add another Approved Card to my Card account to give to a family member or friend?
- Can I order an additional Approved Card for a person living outside of the United States?
- How do I get an additional Approved Card?
- How can I remove a secondary Cardholder from my account?
Direct Deposit
- How do I load money to my Approved Card?
- What is Direct Deposit?
- Am I eligible for Direct Deposit?
- How do I set up Direct Deposit?
- What is the fee to set up Direct Deposit?
- How much can I load using Direct Deposit?
- When will my money be available to me?
- Can I use Direct Deposit for one time deposits?
- Can I load my tax refund* to my Approved Card account?
- What happens to my Direct Deposit if I change jobs?
- Can I stop my employer from making Direct Deposits to my Approved Card account?
Adding Money From Your Bank Account
- Can I add money to my Approved Card from my bank account?
- Can I add money from a bank account that is not in my name?
Adding Cash at a Retail Store
- How do I add cash to my Approved Card account?
- How do I find the closest load location?
- Are there minimums or maximums to the amounts of funds I can load?
- Are there any fees to load cash to my Card account?
- How do I know if my money was added to my Approved Card account?
- When will my money be available?
- Can I reload my Prepaid Card at locations outside the U.S.?
Alerts*
- What are The Approved Card Alerts?
- How much do The Approved Card Alerts cost?
- How do I register for The Approved Card Alerts?
- Which Cell Phone Carriers are supported for SMS Alerts?
- How do I cancel The Approved Card Alerts?
- How can I get assistance with Alerts?
- When will The Approved Card Alerts stop?
- What assistance can I get when I text short code APPRVD (277783)?
- At what time of day will I receive the Daily Balance Alert?
- I have free messages through my mobile phone plan. Can I use them for The Approved Card Alerts?
Fees and Activating my Approved Card Account
Using The Approved Card
- How do I check the balance on my Approved Card account?
- When does my Approved Card account expire?
- Is my money safe and secure?
- Is The Approved Card FDIC insured?
- What is the Personal Identification Number (PIN)?
- What if I forget my PIN?
- How do I use my Approved Card to withdraw cash from an ATM?
- Can I use my Prepaid Card to “pay at the pump”?
- Can I use my Prepaid Card for online purchases?
- Can I use my Approved Card to rent a car?
- Can I use my Approved Card to book a hotel room?
- What if I want to purchase an item that costs more than the available balance on my Approved Card?
- What should I do if my Approved Card is declined?
- How do I check my current balance or recent transaction history?
- Will I receive a monthly statement?
- What happens if my Approved Card is lost or stolen?
- How do I dispute a transaction?
- What if I discover unauthorized or fraudulent use of my Card?
- How do I close my Approved Card account?
- I’ve moved, how do I update my address on my Account?
Bill Payment
- What is Bill Payment?
- How do I make a Payment?
- What is a Payee?
- Are there any Payees I can't pay?
- How much does Bill Payment cost?
- Where do you send my payment?
- What is the Bill Due date?
- What is the Send On date?
- What happens if a bill is paid late?
- What happens if I do not have enough money in my Card account to cover a bill?
- What is the difference between an electronic payment and a check payment?
- How long does it take for an electronic payment to be received?
- What is an expedited payment?
- When would I ever need to make an expedited payment?
- When will my payee receive my expedited payment?
- Is there a cost associated with an expedited payment?
- I have made an expedited payment to the Payee before, why can’t I do that now?
- How do I cancel a payment after it has been submitted?
- Where do I find the number that I should enter in the Payee account number field?
- What is a nickname, and why do I need it?
- Can I add a Payee if I don't have an account number?
- How can I get help or have a question answered?
Emergency and Goal Funds
- What is an Emergency Fund or Goal Fund?
- How Many Emergency and Goal Funds may we have?
- What is the maximum balance I can save in an Emergency Fund and Goal Fund?
- Can I use funds from my Emergency and Goal Funds to pay for purchase transactions?
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